Anonymous User
March 16, 2025
The bathroom floor is extremely slippery. Additionally, the staff's behavior was not very good and lacked professionalism. Our flight was scheduled for the morning, so the day before, we asked the front counter for advice on where to take a taxi to the airport. The staff provided incorrect information. On the day of our departure, there was a marathon, and the roads were blocked, but we were not informed about this. When we went to the spot the staff had directed us to wait for a taxi, there were no taxis available.We then approached another staff member, who instructed us to go to a different location to find a taxi. My mother, who suffers from severe leg pain, had to walk a long distance to reach the new spot, only to find out it was the wrong direction again. I felt terrible for putting her through that. I hope the hotel can improve staff training to avoid such issues in the future.